Privacy Policy
Zarelva ("we", "our", "us") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
1. Who We Are
Zarelva is a fraud intelligence and risk architecture consultancy registered as a Micro Enterprise under the Government of India's MSME (Udyam) framework (UDYAM-KR-03-0675917), operating as a Proprietorship under Gururaj GJ, based in Bengaluru, Karnataka, India.
Contact: hello@zarelva.com
2. Information We Collect
We collect the following types of information:
- Contact information: Name, email address, company name, and phone number when you contact us via our website form or email.
- Platform information: Details you voluntarily share about your platform or fraud concerns for the purpose of scoping or delivering our services.
- Payment information: Payments are processed via PayPal. We do not store or handle payment card data directly. Please review PayPal's Privacy Policy for details on how they handle your payment information.
- Analytics data: We use Google Analytics (with your consent via our cookie banner) to understand how visitors find and use our website. This data is anonymised and aggregated.
3. How We Use Your Information
- To respond to enquiries and deliver consulting services.
- To send invoices, reports, and engagement-related communications.
- To improve our website and understand visitor behaviour (only with consent).
- To comply with legal obligations.
4. Data Sharing
We do not sell, rent, or share your personal data with third parties for marketing or commercial purposes. Your information may be shared only with:
- Service providers essential to delivering our services (e.g. PayPal for payment processing, Google Analytics for website analytics).
- Legal authorities if required by applicable law.
5. Data Retention
We retain client information for as long as necessary to deliver services and comply with our legal and tax obligations (typically 7 years for financial records, as required under Indian law). Contact enquiries that do not result in an engagement are deleted after 12 months.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Object to or restrict certain processing.
- Data portability (where applicable).
To exercise any of these rights, contact us at hello@zarelva.com.
7. Cookies
We use a cookie consent mechanism on our website. Analytics cookies (Google Analytics) are only activated after you explicitly accept. You may reject cookies at any time via the banner on our site. We do not use advertising or third-party tracking cookies.
8. International Transfers
Zarelva is based in India and serves clients globally. Data you share with us may be processed in India. We take appropriate measures to ensure your data is handled securely regardless of location.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.
10. Contact
For any privacy-related questions or requests, contact us at hello@zarelva.com.
Zarelva · UDYAM-KR-03-0675917 · Bengaluru, Karnataka, India